在倉促時間内為擴充后的慈濟半山芭義診中心舉辦的醫療志工訓練課程報導翻譯的英文文稿被刊登了!
Tzu-Chi Pudu Free Clinic is now fully going into operation after expansion. Kindly check out the related news!
http://eng.tzuchi.my/index.php?option=com_content&view=article&id=1232:training-workshop-at-the-extended-pudu-free-clinic&catid=184:year-2012&Itemid=416
Tzu Chi Free Clinic in Pudu has recently
undergone an extension programme. On July 1, 2012, a medical training workshop
was conducted to enable the 82 medical volunteers to get a hands-on experience
in operating the computerized Patient's Information Management System; and also
to improve the overall medical service quality at the free clinic.
It is important that all volunteers carry out
their duty with great care, sincerity and responsibility. To prove a point, a
volunteer shared that "Once a patient came to our clinic and applied onto his
hair the hand sanitizer thinking it was hair gel."
Expansion from
one floor to two floors
Head of Administrative Department of Tzu
Chi KL & Selangor, Tan Chee Wei told the participants about the history of
the Free Clinic. It was opened in December 2007 on the 4th floor. After 5 years
of operation, it was extended to include the 5th floor (originally used as Tzu
Chi Community Centre). After expansion, more medical equipment and facilities
have been set up, hence more manpower is needed to cope with the increase in
patient load, as well as, the service capacity.
The extended free
clinic, which is more spacious and comfortable, is now in full operation,
providing a comprehensive and free medical care to the low-income residents and
refugees. With the expansion, the Chinese Medicine section was relocated to the
5th floor, while the Western Medicine and Dental Service remained on the fourth
floor.
The 5th floor has two consultation rooms for the Chinese
Practitioner, an acupuncture room, a registration counter, dispensing counter,
two counselling rooms and a physiotherapy room to provide proper care for stroke
patients in their recovery stage. This floor also has 14 wireless emergency
bells installed for patients to make urgent calls for immediate medical
attention.
Brother Tan also emphasized that the newly adopted
computerized Patient's Information Management System enables the operations on
the 4th and 5th floor to be linked, including records of patients undergoing
Chinese Medicine treatment. The system also enhances the effectiveness of
monitoring medical stock movements and enables drug shortages to be replenished
in a timely manner.
Training for new medical
volunteers
Most of the participants at the workshop were new to
the medical team, and they vowed to cultivate love by serving as Tzu Chi medical
volunteers. Only a few of them had previously served in the free clinic as
medical assistants to the Dentist, and Western and Chinese Doctors. The influx
of new volunteers to the medical team has greatly facilitated the operation of
the extended free clinic.
The workshop's comprehensive programme opened
with an introduction to the establishment of Pudu Free Clinic, explanation of
the rules and regulations, and the operating procedures of the free clinic. This
was followed by an on-site tour, hands-on training on the computerized Patient's
Information Management System and the SOPs (Standard Operating Procedure).
To ensure a smooth and effective operation at the free clinic, sketches
were performed to show participants about situations that could arise when on
duty. This workshop was also a good training platform for the medical volunteers
to practise patience and understanding while handling different types of
patients with their various demands, attitudes and difficulties.
A good opportunity to serve and learn general medical
knowledge
The hygienic and safety aspects throughout the
operation of the free clinic were also emphasized during the training workshop.
Participants were told that medical waste can be divided into 3 main categories,
namely, hazardous waste, infectious waste and non-infectious waste. Each type of
waste has to be stored safely and separately in different types of containers to
ease the subsequent disposal process. Proper waste management is very important
in safeguarding the health and welfare of each personnel involved in the
operation of the medical system.
Having served in the free clinic for
many years, Lee Mun Yeng, is now the Team Leader of Pudu Free Clinic. She hopes
that more volunteers can be recruited to join the medical team as it is a good
learning opportunity to equip oneself with more general medical knowledge,
practise the correct way of caring for patients, as well as, cultivate good
karma.
Since his retirement, Wang Zhao Min has been actively involved in
Tzu Chi's recycling activities. When he learnt about this medical training
workshop, he decided to attend along with a few friends. Immediately after the
training, he registered to serve in the free clinic every Tuesday. He said, "I
have given my contact and also asked them to call me anytime that help is needed
in any other time slots. My house is only about 15 minutes away." It is evident
that this medical training workshop has initiated a great path for him to plant
the seed of love in Tzu Chi's medical mission.
When Physiotherapist, Lu
Shou Jie found that Chang Yii Yong, his junior in university, has become a
happier person after getting involved in Tzu Chi's Medical Mission (She is now a
staff at the Free Clinic), he decided to spare some time off his busy schedules
to provide service at the newly established physiotherapy room at the Free
Clinic. He shared some basic knowledge on physiotherapy with all the volunteers
and also explained the procedures involved in operating the ultrasound device,
the correct way to use a hot pad and so on.
To practise
humanistic approach in treating patients
Tzu Chi KL &
Selangor's CEO, Echo Chien, gave this encouragement to the participants: "The
development of Medical Mission depends on the passion of our doctors, healthcare
professionals and medical volunteers". She hopes that all medical volunteers
will practise humanistic approach in dealing with patients, to be friendly with
them and to treat them with utmost sincerity and care. She also encouraged the
participants to be actively involved in the free clinic's operation.
With
the clinic's expansion, we need more volunteers to take charge of the various
work stations. To safeguard the health of our community, join our medical team;
and together we are working towards the realization of Tzu Chi's Medical
Mission.
