Tzu-Chi Pudu Free Clinic is now fully going into operation after expansion. Kindly check out the related news!
http://eng.tzuchi.my/index.php?option=com_content&view=article&id=1232:training-workshop-at-the-extended-pudu-free-clinic&catid=184:year-2012&Itemid=416
Tzu Chi Free Clinic in Pudu has recently
undergone an extension programme. On July 1, 2012, a medical training workshop
was conducted to enable the 82 medical volunteers to get a hands-on experience
in operating the computerized Patient's Information Management System; and also
to improve the overall medical service quality at the free clinic.
It is important that all volunteers carry out
their duty with great care, sincerity and responsibility. To prove a point, a
volunteer shared that "Once a patient came to our clinic and applied onto his
hair the hand sanitizer thinking it was hair gel."
Expansion from one floor to two floors
Head of Administrative Department of Tzu Chi KL & Selangor, Tan Chee Wei told the participants about the history of the Free Clinic. It was opened in December 2007 on the 4th floor. After 5 years of operation, it was extended to include the 5th floor (originally used as Tzu Chi Community Centre). After expansion, more medical equipment and facilities have been set up, hence more manpower is needed to cope with the increase in patient load, as well as, the service capacity.
The extended free clinic, which is more spacious and comfortable, is now in full operation, providing a comprehensive and free medical care to the low-income residents and refugees. With the expansion, the Chinese Medicine section was relocated to the 5th floor, while the Western Medicine and Dental Service remained on the fourth floor.
The 5th floor has two consultation rooms for the Chinese Practitioner, an acupuncture room, a registration counter, dispensing counter, two counselling rooms and a physiotherapy room to provide proper care for stroke patients in their recovery stage. This floor also has 14 wireless emergency bells installed for patients to make urgent calls for immediate medical attention.
Brother Tan also emphasized that the newly adopted computerized Patient's Information Management System enables the operations on the 4th and 5th floor to be linked, including records of patients undergoing Chinese Medicine treatment. The system also enhances the effectiveness of monitoring medical stock movements and enables drug shortages to be replenished in a timely manner.
Training for new medical volunteers
Most of the participants at the workshop were new to the medical team, and they vowed to cultivate love by serving as Tzu Chi medical volunteers. Only a few of them had previously served in the free clinic as medical assistants to the Dentist, and Western and Chinese Doctors. The influx of new volunteers to the medical team has greatly facilitated the operation of the extended free clinic.
The workshop's comprehensive programme opened with an introduction to the establishment of Pudu Free Clinic, explanation of the rules and regulations, and the operating procedures of the free clinic. This was followed by an on-site tour, hands-on training on the computerized Patient's Information Management System and the SOPs (Standard Operating Procedure).
To ensure a smooth and effective operation at the free clinic, sketches were performed to show participants about situations that could arise when on duty. This workshop was also a good training platform for the medical volunteers to practise patience and understanding while handling different types of patients with their various demands, attitudes and difficulties.
A good opportunity to serve and learn general medical knowledge
The hygienic and safety aspects throughout the operation of the free clinic were also emphasized during the training workshop. Participants were told that medical waste can be divided into 3 main categories, namely, hazardous waste, infectious waste and non-infectious waste. Each type of waste has to be stored safely and separately in different types of containers to ease the subsequent disposal process. Proper waste management is very important in safeguarding the health and welfare of each personnel involved in the operation of the medical system.
Having served in the free clinic for many years, Lee Mun Yeng, is now the Team Leader of Pudu Free Clinic. She hopes that more volunteers can be recruited to join the medical team as it is a good learning opportunity to equip oneself with more general medical knowledge, practise the correct way of caring for patients, as well as, cultivate good karma.
Since his retirement, Wang Zhao Min has been actively involved in Tzu Chi's recycling activities. When he learnt about this medical training workshop, he decided to attend along with a few friends. Immediately after the training, he registered to serve in the free clinic every Tuesday. He said, "I have given my contact and also asked them to call me anytime that help is needed in any other time slots. My house is only about 15 minutes away." It is evident that this medical training workshop has initiated a great path for him to plant the seed of love in Tzu Chi's medical mission.
When Physiotherapist, Lu Shou Jie found that Chang Yii Yong, his junior in university, has become a happier person after getting involved in Tzu Chi's Medical Mission (She is now a staff at the Free Clinic), he decided to spare some time off his busy schedules to provide service at the newly established physiotherapy room at the Free Clinic. He shared some basic knowledge on physiotherapy with all the volunteers and also explained the procedures involved in operating the ultrasound device, the correct way to use a hot pad and so on.
To practise humanistic approach in treating patients
Tzu Chi KL & Selangor's CEO, Echo Chien, gave this encouragement to the participants: "The development of Medical Mission depends on the passion of our doctors, healthcare professionals and medical volunteers". She hopes that all medical volunteers will practise humanistic approach in dealing with patients, to be friendly with them and to treat them with utmost sincerity and care. She also encouraged the participants to be actively involved in the free clinic's operation.
With the clinic's expansion, we need more volunteers to take charge of the various work stations. To safeguard the health of our community, join our medical team; and together we are working towards the realization of Tzu Chi's Medical Mission.
Expansion from one floor to two floors
Head of Administrative Department of Tzu Chi KL & Selangor, Tan Chee Wei told the participants about the history of the Free Clinic. It was opened in December 2007 on the 4th floor. After 5 years of operation, it was extended to include the 5th floor (originally used as Tzu Chi Community Centre). After expansion, more medical equipment and facilities have been set up, hence more manpower is needed to cope with the increase in patient load, as well as, the service capacity.
The extended free clinic, which is more spacious and comfortable, is now in full operation, providing a comprehensive and free medical care to the low-income residents and refugees. With the expansion, the Chinese Medicine section was relocated to the 5th floor, while the Western Medicine and Dental Service remained on the fourth floor.
The 5th floor has two consultation rooms for the Chinese Practitioner, an acupuncture room, a registration counter, dispensing counter, two counselling rooms and a physiotherapy room to provide proper care for stroke patients in their recovery stage. This floor also has 14 wireless emergency bells installed for patients to make urgent calls for immediate medical attention.
Brother Tan also emphasized that the newly adopted computerized Patient's Information Management System enables the operations on the 4th and 5th floor to be linked, including records of patients undergoing Chinese Medicine treatment. The system also enhances the effectiveness of monitoring medical stock movements and enables drug shortages to be replenished in a timely manner.
Training for new medical volunteers
Most of the participants at the workshop were new to the medical team, and they vowed to cultivate love by serving as Tzu Chi medical volunteers. Only a few of them had previously served in the free clinic as medical assistants to the Dentist, and Western and Chinese Doctors. The influx of new volunteers to the medical team has greatly facilitated the operation of the extended free clinic.
The workshop's comprehensive programme opened with an introduction to the establishment of Pudu Free Clinic, explanation of the rules and regulations, and the operating procedures of the free clinic. This was followed by an on-site tour, hands-on training on the computerized Patient's Information Management System and the SOPs (Standard Operating Procedure).
To ensure a smooth and effective operation at the free clinic, sketches were performed to show participants about situations that could arise when on duty. This workshop was also a good training platform for the medical volunteers to practise patience and understanding while handling different types of patients with their various demands, attitudes and difficulties.
A good opportunity to serve and learn general medical knowledge
The hygienic and safety aspects throughout the operation of the free clinic were also emphasized during the training workshop. Participants were told that medical waste can be divided into 3 main categories, namely, hazardous waste, infectious waste and non-infectious waste. Each type of waste has to be stored safely and separately in different types of containers to ease the subsequent disposal process. Proper waste management is very important in safeguarding the health and welfare of each personnel involved in the operation of the medical system.
Having served in the free clinic for many years, Lee Mun Yeng, is now the Team Leader of Pudu Free Clinic. She hopes that more volunteers can be recruited to join the medical team as it is a good learning opportunity to equip oneself with more general medical knowledge, practise the correct way of caring for patients, as well as, cultivate good karma.
Since his retirement, Wang Zhao Min has been actively involved in Tzu Chi's recycling activities. When he learnt about this medical training workshop, he decided to attend along with a few friends. Immediately after the training, he registered to serve in the free clinic every Tuesday. He said, "I have given my contact and also asked them to call me anytime that help is needed in any other time slots. My house is only about 15 minutes away." It is evident that this medical training workshop has initiated a great path for him to plant the seed of love in Tzu Chi's medical mission.
When Physiotherapist, Lu Shou Jie found that Chang Yii Yong, his junior in university, has become a happier person after getting involved in Tzu Chi's Medical Mission (She is now a staff at the Free Clinic), he decided to spare some time off his busy schedules to provide service at the newly established physiotherapy room at the Free Clinic. He shared some basic knowledge on physiotherapy with all the volunteers and also explained the procedures involved in operating the ultrasound device, the correct way to use a hot pad and so on.
To practise humanistic approach in treating patients
Tzu Chi KL & Selangor's CEO, Echo Chien, gave this encouragement to the participants: "The development of Medical Mission depends on the passion of our doctors, healthcare professionals and medical volunteers". She hopes that all medical volunteers will practise humanistic approach in dealing with patients, to be friendly with them and to treat them with utmost sincerity and care. She also encouraged the participants to be actively involved in the free clinic's operation.
With the clinic's expansion, we need more volunteers to take charge of the various work stations. To safeguard the health of our community, join our medical team; and together we are working towards the realization of Tzu Chi's Medical Mission.
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